FAQs

❓ Frequently Asked Questions

📦 When Will My Order Ship?

Orders are typically processed and dispatched within 2–4 business days from the time of purchase. You’ll receive a tracking number within 1–3 days of shipment.

🌍 How Long Does Shipping Take?

We ship worldwide, and delivery times vary based on your location. On average, shipping takes 7–14 business days. Some regions may experience minor delays due to customs or courier operations.

🛑 Can I Cancel My Order?

We offer order cancellations within 12 hours of purchase. After this window, your order may already be in processing or shipped, and we’re unable to make changes. We appreciate your understanding as we work quickly to fulfill every order.

🔁 What Is Your Return Policy?

We want you to love what you wear. If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Our customer care team will review your request and, if approved, provide return instructions or a replacement.

Returns must be pre-approved — returns sent without authorization may be declined.

You’ll be responsible for return shipping costs unless the return is due to an error on our part. Please note, original shipping fees are non-refundable.

❗️Hygiene Notice: Due to health and safety standards, cosmetics, lingerie, underwear, and shapewear are final sale.

💳 What Payment Methods Do You Accept?

We accept all major payment options, including:

--All Debit Cards/Credit Cards

-PayPal

-Revolut pay

-Visa, MasterCard, Discover, and American Express, etc

-E-Check / Direct Bank Transfer

All payments are processed securely.

🔄 Can I Exchange for a Different Size?

Yes! We offer free size exchanges for eligible items. Simply contact us with your order details and photos of the item. If you prefer a different item, request a return and place a new order.

📬 Contact Us

Got questions or need help?
Email: support@thesiela.com
Thank you for your lovely understanding.